Auto Body Repair Shop FAQ
As an auto body shop in Beaufort SC, Boundary St Collision Center receives many questions from customers who need structural repairs, painting, or glass replacement. These questions are the most prevalent and may help you make a decision to call us for a free estimate.
How long will the repairs to my vehicle take?
Quality repairs begin with a detailed written estimate. Our trained estimators make a practice of anticipating problems before they arise. However, damages is often hidden and cannot be discovered until your vehicle has been disassembled. If this happens, your vehicle's completion date may need to be revised. We will keep you informed throughout the repair process, and we assure you we will return your vehicle to you as quickly as possible.
Is there a warranty on the repairs to my vehicle?
Yes, we want you to feel confident that your vehicle is being repaired correctly. Boundary Street Collision Center offers a written lifetime warranty on all repairs and the full manufacturer's warranty on all parts.
Can you match the factory paint color?
We do the very best using the latest technology, as long as all the painting is completed in acceptance with factory suggested paint procedures. We use the finest automotive paints and processes available.
Can I wash my car right after?
Yes, but you shouldn't need to! We will wash your car after it is painted. However, you may wash the vehicle by hand with cool water and a mild car wash solution using a soft cloth or sponge. Do not use a commercial car wash for the first 30 days because stiff brushes could mar the finish and damage the surface. Do not wax or polish the vehicle for 90 days.
Should I drive my car after an accident?
It really depends on the extent of your damage. Generally speaking, if you have any lights out or your car doesn't feel "quite right", or parts are rubbing on tires, give us a call and we can arrange towing. You may also request to have your vehicle towed to our facility direct from the accident scene.
Can you help with rental car arrangements?
Yes we can! We can make arrangements for you to be picked up at our office at the time you drop off your vehicle. We can also arrange for you to be picked up at the rental car facility when you turn your rental car in to pick up your vehicle.
If my vehicle's frame is damaged, is it a total loss?
No. A vehicle is a total loss only when the price of repairs exceeds the insurance company's determined vale of your vehicle. Our highly trained technicians, with the aid of our computerized frame measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, the frame can be removed and replaced.
Will the parts be ordered before I drop off my vehicle?
Yes. We generally order your vehicle repair parts before your scheduled drop off date. However, we may have to order additional parts for damage that becomes apparent after your vehicle is disassembled in the shop.